Terms & Conditions

REGULATIONS OF THE ONLINE STORE

www.drhuntformula.com

1. GENERAL PROVISIONS

The www.drhuntformula.com store operates under the rules set out in these Regulations. The Regulations define the terms of concluding and terminating Product Sales Agreements, the complaint procedure, as well as the types and scope of services provided electronically by the www.drhuntformula.com Store, the rules for providing these services, and the conditions for concluding and terminating electronic service agreements. Each Service User, by taking actions aimed at using the Electronic Services of the www.drhuntformula.com Store, is obliged to comply with these Regulations. In matters not regulated in these Regulations, the following legal provisions apply:

  • the Act on Providing Electronic Services of July 18, 2002,
  • the Consumer Rights Act of May 30, 2014,
  • the Act on Out-of-Court Consumer Dispute Resolution of September 23, 2016,
  • the Civil Code of April 23, 1964, and other relevant provisions of Polish law.

2. DEFINITIONS IN THE REGULATIONS

  • ORDER FORM: a form available on the website www.drhuntformula.com allowing the submission of an Order.
  • CLIENT: a Service User who intends to conclude or has concluded a Product Sales Agreement with the Seller.
  • CONSUMER: a natural person performing a legal action with an entrepreneur not directly related to their business or professional activity.
  • ENTREPRENEUR: a natural person, legal entity, or organizational unit not being a legal entity, which is granted legal capacity by law, conducting business or professional activity in its own name.
  • PRODUCT: a movable item available in the Store, which is the subject of the Sales Agreement between the Client and the Seller.
  • REGULATIONS: these store regulations.
  • STORE: the online store operated by the Service Provider at www.drhuntformula.com.
  • SELLER, SERVICE PROVIDER: DR HUNT sp. z o.o., Aleksandria 6, 95-035 Ozorków, NIP: 7322217909, KRS 0001095645.
  • SALES AGREEMENT: a Product Sales Agreement concluded between the Client and the Seller via the Store.
  • ORDER: the Client’s declaration of will constituting an offer to conclude a Product Sales Agreement with the Seller.
  • PRICE: the value expressed in monetary units that the Client is obliged to pay the Seller for the Product.

3. PRODUCT INFORMATION AND ORDERING

The www.drhuntformula.com store sells Products via the Internet. The Products offered in the Store are new, compliant with the contract, and legally introduced to the Polish market. The information on the Store’s website does not constitute an offer within the meaning of the law. By placing an Order, the Client makes an offer to purchase a specific Product on the terms specified in its description. The Product price displayed on the Store’s website is given in Polish zlotys (PLN) and includes all components. The price does not include delivery costs. Orders can be placed through the website using the Order Form (available 24 hours a day, all year round). To place an Order in the Store, the Client must read and accept the Regulations during the ordering process.

4. CONCLUDING A SALES AGREEMENT

To conclude a Sales Agreement, the Client must first place an Order using the method provided by the Seller, following § 3 points 5 and 6 of the Regulations. After placing an Order, the Seller promptly confirms its receipt via email. This confirmation binds the Client to their Order. Upon receiving the confirmation email, a Sales Agreement is concluded between the Client and the Seller. Each Sales Agreement will be confirmed with a proof of purchase attached to the Product.

5. PAYMENT METHODS

The Seller provides the following payment methods:

  • Payment via an electronic payment system. In the case of payment via the electronic payment system, the Client pays before the Order is processed. The system allows for payments via credit card or fast transfer from selected Polish banks. The Product will only be shipped after payment is received.

6. COSTS, TIMEFRAME, AND METHODS OF PRODUCT DELIVERY

The delivery costs of the Product, covered by the Client, are determined during the ordering process. The delivery timeframe consists of the time required to complete the Product and the delivery time by the carrier:

  • Completion of Products takes 48 hours.
  • Delivery by the carrier is typically within 2 working days from the date of dispatch (deliveries are made only on working days).

7. PRODUCT COMPLAINTS

Complaints for non-compliance of the Product with the contract:

  • The basis and scope of the Seller’s liability to the Client, who is a Consumer, for non-compliance of the Product with the contract are defined by the Consumer Rights Act of May 30, 2014.
  • The basis and scope of the Seller’s liability to the Entrepreneur for warranty are specified by the Civil Code of April 23, 1964.
  • The Seller is responsible for non-compliance of the Product with the contract present at the time of delivery, revealed within 2 years, unless a longer shelf life is specified by the Seller.
  • Complaints can be made via email to info@drhuntformula.com or in writing to DR HUNT Aleksandria 6, 95-035 Ozorków.
  • Complaints must include details about the defect and the Client’s contact information.
  • The Seller will respond to complaints within 14 days of receipt.
  • If a Consumer complaint is justified, the Seller will cover the return costs and issue a refund or replacement.

8. RIGHT TO WITHDRAW FROM THE AGREEMENT

A Client who is a Consumer can withdraw from a distance contract without giving reasons by submitting an appropriate declaration within 14 days. In the case of withdrawal, the Consumer is obliged to return the Product within 14 days. The Seller will refund the Product price, including delivery costs, within 14 days of receiving the returned goods. The Consumer is responsible for any reduction in Product value due to use beyond what is necessary to assess its characteristics, unless the Seller did not inform them about the right to withdraw.

9. TYPE AND SCOPE OF ELECTRONIC SERVICES

The Service Provider allows the use of the electronic service of concluding Sales Agreements for Products via the Store. The Service Provider has the right to place advertising content on the Store’s website.

10. CONDITIONS FOR PROVIDING AND CONCLUDING ELECTRONIC SERVICE AGREEMENTS

Providing the electronic service is free of charge. The agreement for providing the electronic service ends upon the Client ceasing to place an Order. The Client must have a device with internet access, an email address, and a web browser with cookies and JavaScript enabled. The Client is required to enter accurate data and refrain from providing unlawful content.

11. ONE-TIME AND RECURRING SHIPMENT OF PHYSICAL PRODUCTS (SUBSCRIPTION)

The Client may select a subscription option for physical products, which involves automatic renewal of the order at the chosen frequency, offering better pricing and the convenience of regular delivery. The Client can modify or cancel the subscription at any time. Subscription requires providing payment card details for recurring charges.

12. COMPLAINTS REGARDING ELECTRONIC SERVICES

Complaints regarding electronic services can be submitted via email to info@drhuntformula.com, including details of the issue. The Seller will respond within 14 days.

13. FINAL PROVISIONS

Contracts concluded through the Store are governed by Polish law.